Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Our merino wool is ultra-fine and ethically sourced, ensuring it is incredibly soft against the skin, moisture-wicking, and completely itch-free compared to traditional wool.
How should I care for my Woolx garments?
Most of our items are machine washable. We recommend washing in cold water on a gentle cycle and laying flat to dry to maintain the shape and longevity of the fibers.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with tags attached within 30 days of delivery.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary depending on the destination and are calculated at checkout.
Are your products ethically sourced?
Absolutely. We only partner with farms that follow non-mulesing practices and uphold the highest standards of animal welfare and environmental sustainability.