Returns & Exchanges

At Woolx, we want you to love your merino wool gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. If your purchase doesn't meet your expectations, our simple return process ensures a quick resolution.

Return Process

• 1.
  Start Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Choose Return Method

  Select whether you would like a full refund to your original payment method, a store credit, or an even exchange for a different size or color.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided by the portal, then securely pack your items in their original packaging if possible.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location and keep your tracking number handy as we process your refund within 7-10 business days of receipt.